At Bouquet Please, we are dedicated to providing you with the best possible experience when purchasing our beautiful floral creations. We take pride in delivering pieces that reflect the images you see on our website, but it’s essential to understand that our dried and preserved elements are natural, and each piece will be unique in color and size, making it truly one-of-a-kind.
In the event that a product is not in season or unavailable, we will always be transparent and indicate it on the item’s page. However, there’s no need to worry! We will make every effort to find a suitable substitute that maintains the overall feel and design of the product.
We assure you that we take utmost care in packaging your order. While we cannot control the handling during shipping, it is possible that some shedding or flattening may occur with certain elements. Rest assured, though, that once you unpack your piece, it should return to its usual beauty.
Before making a purchase, we kindly request that you carefully read the product descriptions, as some items may not be available for shipping.
At Bouquet Please, we handle returns on a “case-by-case” basis, with a primary focus on addressing “quality” issues. Below are some specific reasons that will not qualify as grounds for a return, refund, or exchange:
In the unfortunate event that your dried or preserved flowers arrive damaged, we kindly ask you to contact us within 24 hours of receiving your order. To process the claim, we will require the following:
Once we receive the necessary information, we will promptly get in touch with you to discuss the available options, which may include:
Our aim is to ensure your complete satisfaction and address any concerns you may have about the condition of your order. Rest assured that we will handle each case diligently and fairly, striving to provide the best possible resolution for you.
If you need assistance or have any questions, please don’t hesitate to contact us at [email protected] We are here to help and look forward to ensuring your floral experience with Bouquet Please is a delightful one.
